Get a Copy of Your Data
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Everything you put into Tuskl belongs to you: every Product, Contact, Fee, sale, expense and receipt. You can have a complete copy whenever you want one, whether your subscription is active, your trial has ended, or you’ve cancelled.
How to Ask
Email hello@tuskl.app from the address you sign in to Tuskl with, and ask for a copy of your data.
We’ll reply with a link to download it. The link works for 7 days.
Good to know: there isn’t an export button in the app yet. Until there is, asking by email is how it works, and it’s the same complete copy either way.
What You Get
One zip file containing:
- A spreadsheet for each kind of record: your Products, Contacts, Companies, Expenses, Dispositions, Listings and the rest, every row, as CSV files that open in Excel, Google Sheets or Numbers.
- Every file you uploaded: expense receipts and donation tax receipts.
- A short read-me explaining what each file is.
It’s everything, not a summary. A few things that are Tuskl’s own housekeeping, like your sign-in sessions and records of which emails we’ve sent, are left out.
If Your Trial Ends or You Cancel
Your data stays exactly where you left it. Tuskl doesn’t delete it when a trial ends or a subscription lapses. Subscribe again and everything is back as it was, and you can still ask for a copy while you decide.
Deleting Your Account
You can’t delete your account from inside Tuskl yet. If you’d like it deleted, email hello@tuskl.app from your sign-in address. If you’d like a copy first, say so in the same email.
Deleting your account is different from cancelling:
- Your subscription ends straight away, and any time left in the period you’ve paid for isn’t refunded.
- Your data is removed from Tuskl right away.
- For 30 days, we can bring the account back if you email us. After that it’s permanently erased.
If you might come back, cancelling is the gentler option: your data waits for you, and you can still ask for a copy.